Customer Service

Make Sure your gifts are under the tree in time for Christmas!

We know the countdown to holidays can be stressful. To make things a little easier, we’ve gathered together all our important holiday cut-off dates below. If you order before these dates, rest assured your Reebok gifts will arrive in time for you to put them under the tree!

 

These are the last order dates to have your gifts delivered on time

 

 

Metro

14th December - 5:00pm NZDT

Regional

 

12th December - 11:00am NZDT

 

 

Please note that the above dates are subject to change so be sure to keep an eye on this page for important delivery information.

 

How much are delivery costs?

Reebok charges flat rates per address, depending on the delivery method. Rates (incl. GST) are as follows:


Standard delivery

$8.50


Orders over $100 qualify for free standard shipping.

 

How long does delivery take?

We will endeavour to have all orders, which are placed before 1 p.m. on business days, processed and shipped on the same day. All orders placed after 1 p.m. should be shipped within the next 1-2 business days.


Standard Delivery: 3-8 business days

Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Please note:

Our warehouse is closed on public holidays in Melbourne, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 2 working days. During sale periods, orders may take longer to process.


 

How long after I receive my shipment confirmation email will I be able to track my order?

Please note that until the carrier updates their system with your tracking information, you will be unable to track your order via the online tracker. Your shipment confirmation email should include a link to track your order online. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email.


If you are not at home to sign for the delivery Toll will leave the parcel in a safe place. In case the driver cannot find a safe place, a notice will be left at the premises with alternative delivery or pick-up options.


 

Can my delivery address be different from my billing address?

Yes, as long as they're both in the same country. Just enter separate delivery and billing addresses during the checkout process.


 

Can you ship outside of New Zealand?

The New Zealand Reebok Online Shop can only deliver in New Zealand.


 

What do I do if my question isn't covered here?

We recommend you contact our friendly online shop Customer Service team using the contact information here.