Customer Service

Online Shop Support

For information regarding online orders or our Online Shop:


Unfortunately, our delivery partner is currently experiencing challenges with their distribution services. As a result, we are experiencing long delays with the fulfillment and shipping of our online orders. 
Please allow 21 business days for us to deliver your order. Once your order is dispatched you will receive a shipping confirmation email and tracking number.


We apologise for any inconvenience caused and appreciate your patience at this time.

E-Mail: click here


*Due to local government regulations, our customer service team are unavailable by phone. Please send us an email by clicking on the link above and we will assist you with your inquiry.


Please note: Due to large volume of customer inquiries currently, there may be a slight delay responding to you. We encourage you to read our adidas help pages for latest updates. View here.


Live Chat:

Click the icon on bottom right of your screen.


Our Online Shop Customer Service advisors are available: 


Mon to Fri 11:00am-11:00pm (NZST)

Sat to Sun 10:00am-7:00pm (NZST)


We aim to respond to your online shop written enquiries within 2 business days.